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Terms & Conditions

1. Introduction

Welcome to Woo Sang Supermarket. These Terms and Conditions ("Terms") govern your use of our website and the purchase of goods through our online store. By accessing our website or placing an order, you agree to comply with these Terms.

 

2. General Information

Woo Sang Supermarket is located in Manchester Chinatown, UK. We specialise in Asian groceries and offer an e-commerce platform for customers to order goods for delivery.

 

3. Account Registration

  • Customers may be required to register an account to place orders.

  • You must provide accurate and up-to-date information during registration.

  • You are responsible for maintaining the confidentiality of your account details.

 

4. Ordering Process

  • Orders can be placed online via our website.

  • All orders are subject to availability.

  • You will receive an email confirmation once your order is placed.

  • We reserve the right to refuse or cancel orders at our discretion.

 

5. Pricing and Payment

  • All prices are listed in GBP (£) and include VAT unless stated otherwise.

  • Payment must be made at the time of order using the accepted payment methods displayed on our website.

  • In the event of pricing errors, we reserve the right to correct them and inform you before processing your order.

 

6. Delivery

  • We offer delivery services within specified areas; delivery availability and fees will be detailed during the checkout process.

  • Delivery times are estimates and not guaranteed.

  • If delivery cannot be completed due to incorrect information or inability to access the delivery location, additional charges may apply.

 

7. Returns and Refunds

  • Perishable items are non-returnable unless faulty or damaged.

  • Non-perishable items can be returned within 14 days, provided they are unopened and in their original condition.

  • To request a return, contact us via the details on our website.

  • Refunds will be processed within 14 days of receiving the returned goods.

 

8. Product Descriptions

  • We strive to ensure all product descriptions and images are accurate.

  • Actual product packaging and materials may vary.

  • If a product is significantly different from its description, please contact us for assistance.

 

9. Privacy Policy

  • Your personal information is processed in accordance with our Privacy Policy, available on our website.

 

10. Intellectual Property

  • All content on our website, including images, text, and graphics, is owned by Woo Sang Supermarket or licensed to us.

  • Unauthorised use of this content is prohibited.

 

11. Limitation of Liability

  • Woo Sang Supermarket is not liable for any indirect, incidental, or consequential damages arising from the use of our website or services.

  • Our total liability is limited to the value of the order placed.

 

12. Governing Law

  • These Terms are governed by and construed in accordance with the laws of England and Wales.

  • Any disputes will be resolved exclusively in the courts of England and Wales.

 

13. Changes to Terms and Conditions

  • We reserve the right to amend these Terms at any time.

  • Changes will be effective upon posting on our website. Continued use of the website indicates acceptance of the updated Terms.

 

14. Contact Information

For any queries or concerns, please contact us at Woo Sang Supermarket

 

By using our website, you agree to these Terms and Conditions. Thank you for choosing Woo Sang Supermarket.

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